Terms and Conditions for GoUnusual.com


1. Your Account

If you use the GoUnusual website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you.

Gounusual.com reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

2. Privacy

Please review our Privacy Notice in our Policies document on the site which also governs your visit to Gounusual.com, to understand our practices.

3. Access to GoUnusual.com

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

4. Your conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

You understand that you, and not Gounusual.com, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

5. Copyright, authors' rights and database rights

All content included on the website is the property of GoUnusual.com or its content suppliers and is protected by international copyright, protected by United Kingdom and international copyright and database laws.

6. Our contract

When you place an order to purchase a product from GoUnusual.com, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you. That acceptance will be complete at the time we send the confirmation E-mail to you.

7. Returns

We want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. With the GoUnusual 14-day returns guarantee, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item.

By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.

To cancel your purchase within the seven-working-day cooling-off period, please visit contact us at returns@gounusual.com for return information. You will be asked to package the relevant item(s) securely in the original packaging and send it to us so that we receive it within seven working days of the day after the date that the item was delivered to you by surface mail standard post so that it arrives within 14 days of your return reques.

Please note that we cannot accept returns if you deliver them to us by hand.

For your protection, we recommend that you request a (Free) proof of position receipt when sending your return parcel to us.

Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If we do not receive the item back from you with the delivery slip within 14 days of your notification, we may arrange for collection of the item from your residence at your cost.

You should be aware that once we begin the delivery process you will not be able to amend your order details.

As soon as we receive notice of your cancellation of order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge--we cannot refund any priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's website at: http://www.dti.gov.uk/consumers/buying-selling/distance-selling/index.html.

Return Books: 14-day Returns Guarantee
If for any reason you are unhappy with a book purchased from gounusual.com, you can return it to us in its original unopened condition within 14 days of the date you received it, and we will issue a full refund for the price you paid for the book.
  • Please contact us at returns@gounusual.com to receive details of how to return packages to us. In some instances we will provide you with a return label for you to use to return your package. Do not change the size of the return package.
  • Please use the GoUnusual.com packaging cardboard box and the manufacturer's original package to return the item.
Our 14-day* returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item, unopened (with any seals and shrink-wrap intact), and we will issue a full refund for the price you paid for the item. We can only accept the return of opened items if they are faulty.

* Note: Our returns guarantee for large items delivered via specialist courier is limited to 14 days.

This returns policy does not affect your statutory rights.

We are unable to exchange items that are not damaged, defective or incorrect.

In the event of gounusual.com sending you a replacement for a damaged, defective or wrong item, you must return the item to gounusual.com within 14 days. GoUnusual.com reserves the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within 14 days of the date on which Gounusual.com confirms we will issue a replacement.

This returns policy does not affect your statutory rights.

Delivery Rates for Returned Items
If you return an item/s to us and the reason for the return is not because of an error on our part or because the item is defective, we will deduct the cost of return postage from your refund according to our standard shipping tariff.

Pre-paid personalised return mailing labels are only available for customers in the UK. For these purposes the UK includes England, Northern Ireland, Scotland and Wales.

To calculate the total amount that will be deducted from your refund, add the "per item" rate for each item you return to the highest "per delivery" rate applicable to the items in each package you send. If you return items in different packages, you will be charged a separate "per delivery" rate for each package as per our shipping tariff.

8. Cancel Items from an Order

You can cancel or amend any order placed with gounusual.com, provided that the order has not yet entered the dispatch process. Contact us at returns@gounusual.com with details.

9. Pricing and availability

We list availability information for products sold by us on the website, including on each product information page. Please note that dispatch estimates are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable.

10. VAT on Goods Sold by Gounusual.com

VAT stands for value added tax, which is charged on goods by registered companies within the European Union (EU). In accordance with the laws governing members of the European Union, registered companies are obliged to charge VAT on all orders delivered to destinations in member countries of the EU. In general, VAT is charged in accordance with the local legislation in each member state.

The "Our Price" amounts displayed for goods sold by gounusual.com do not include UK VAT, because we are currently not registered for VAT.

VAT for UK customers
The UK VAT rate on books delivered to the UK is 0%.

VAT on goods you intend to export from the European Union
Unfortunately, as a purely internet-based mail-order company, we are legally ineligible to participate in the VAT Retail Export Scheme should gounusual.com charge VAT on purchases in the future. We are therefore unable to reimburses VAT to customers when they purchase goods for export outside of the European Union.

11. Customs

When ordering goods from GoUnusual.com for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from GoUnusual.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

12. Losses

GoUnusual.com will not be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you commenced using the website, or a contract for the sale of goods by us to you was formed. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed. Gounusual.com does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty or caused by our gross negligence or wilful misconduct.

13. Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Conditions of Use at any time. You will be subject to the policies and Conditions of Use in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

14. Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.


15. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

16. Governing law and jurisdiction

These conditions are governed by and construed in accordance with the laws of the United Kingdom.
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